02. Listening

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Active Listening

ND036 C1 L4 02 Active Listening

Recap

Listening is important! You need to listen in order to understand other perspectives and needs. Listening also builds relationships, promotes understanding, and builds empathy. Additionally, it also helps to save time and make sure things are done right the first time

Listening Quiz 1

Which of the following are techniques that you can use during active listening?
SOLUTION:
  • Paying attention
  • Providing encouragement
  • Making eye contact
  • Paraphrasing

LIstening

True or False: Active listening involves interpreting things that may not have been directly said
SOLUTION: True

Summary

Active listening is:

  • More than just listening
  • Being an engaged listener
  • Fully understanding other points of views
  • Not imposing your own views

Tips for active listening:

  • Make eye contact and smile
  • Provide encouragement
  • Don’t interrupt
  • Ask clarifying questions when needed
  • Paraphrase

Further Research

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